PRIVACY POLICY

1. INFORMATION WE COLLECT

We may collect information that customers voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Billing address
• Property or service address
• Information regarding plumbing or gas service needs
• Appointment and scheduling information
• Estimates, invoices, work orders, and service history
• Warranty information
• Communications with our office or technicians
• Payment and transaction information
• Photographs or videos relating to a job, equipment, damage, repairs, or property conditions

When you visit our website, certain technical information may also be collected automatically, such as IP address, browser type, device information, pages visited, and website usage information.

2. HOW WE USE YOUR INFORMATION

We may use information collected from customers to:

• Schedule service appointments
• Provide plumbing and gas services
• Prepare estimates, invoices, and work orders
• Communicate regarding appointments and technician arrival times
• Provide project and repair updates
• Process payments
• Maintain customer and service records
• Provide warranty and follow-up services
• Order materials or equipment
• Obtain permits and coordinate inspections when necessary
• Coordinate with utilities, suppliers, subcontractors, or other service providers
• Respond to customer questions and concerns
• Improve our customer service and business operations
• Protect against fraud or unauthorized transactions
• Comply with applicable laws, regulations, licensing requirements, insurance requirements, and legal obligations

3. PHONE CALLS AND TEXT MESSAGES

When you provide Bay to 30a Plumbing & Gas with a telephone number, we may contact you regarding your requested services.

Communications may include:

• Appointment confirmations
• Technician arrival notifications
• Scheduling changes
• Estimate notifications
• Project updates
• Invoice and payment information
• Warranty or service follow-up

Message and data rates may apply to text messages.

If we send promotional or marketing text messages, customers may opt out of those messages as provided in the communication.

4. PAYMENT INFORMATION

Payments may be processed through third-party payment processors.

When a third-party payment processor is used, Bay to 30a Plumbing & Gas may receive information regarding the transaction without directly receiving or storing all of the customer's complete credit or debit card information.

5. SHARING OF INFORMATION

Bay to 30a Plumbing & Gas does not sell customer personal information for money.

We may share information when reasonably necessary to operate our business or complete requested services, including with:

• Payment processors
• Software and technology providers
• Suppliers and vendors
• Subcontractors
• Permit offices and inspectors
• Utility companies
• Accountants
• Attorneys
• Insurance companies
• Collection service providers
• Government agencies or law enforcement when required or permitted by law

Information may also be disclosed when reasonably necessary to protect our customers, employees, business, property, or legal rights.

6. PHOTOS AND JOB DOCUMENTATION

Our employees may photograph or otherwise document plumbing systems, gas systems, equipment, fixtures, damage, existing conditions, completed work, serial numbers, model numbers, or other job-site conditions.

These records may be used for estimates, service records, warranties, permitting, inspections, insurance purposes, quality control, training, or dispute resolution.

We will not intentionally use photographs that clearly identify a customer's private residence or personal information for advertising or promotional purposes without appropriate authorization.

7. PROTECTION OF CUSTOMER INFORMATION

Bay to 30a Plumbing & Gas takes reasonable administrative, technical, and physical measures designed to protect customer information.

However, no method of electronic transmission or information storage can be guaranteed to be completely secure.

8. RECORD RETENTION

We may retain customer information and business records for as long as reasonably necessary for:

• Providing services
• Warranty administration
• Accounting and tax purposes
• Insurance purposes
• Licensing requirements
• Legal compliance
• Collection of amounts owed
• Resolving disputes
• Maintaining service and property histories

Certain records may be retained even after a customer requests deletion when retention is reasonably necessary or required by law.

9. COOKIES AND WEBSITE TECHNOLOGY

Our website may use cookies or similar technologies to help the website function properly, understand website traffic, remember preferences, and improve our services.

Third-party services used on our website may have their own privacy policies.

10. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

Bay to 30a Plumbing & Gas is not responsible for the privacy practices, security, or content of independently operated third-party websites.

11. CHILDREN'S PRIVACY

Our website and services are intended for adults seeking plumbing, gas, and related property services.

We do not knowingly collect personal information directly from children for the purpose of providing services to them.

12. CHANGES TO THIS PRIVACY POLICY

Bay to 30a Plumbing & Gas may update this Privacy Policy from time to time.

Any updated policy will become effective when posted with a revised effective date.

13. CONTACT US

Questions regarding this Privacy Policy may be directed to:

Bay to 30a Plumbing & Gas
Santa Rosa Beach, Florida

Phone: 850.460.5536
Email: office@bayto30aplumbing.com
Website: www.bayto30aplumbing.com