TERMS & CONDITIONS OF SERVICE

1. ESTIMATES AND AUTHORIZATION

Estimates are based upon conditions reasonably observable or known at the time the estimate is prepared.

Plumbing and gas systems frequently contain components located:

• Behind walls
• Under floors
• Above ceilings
• Underground
• Inside cabinets
• Inside equipment
• Within existing plumbing or gas systems

Conditions that are concealed or inaccessible may not be discovered until work begins.

If additional work becomes necessary because of concealed or unforeseen conditions, Bay to 30a Plumbing & Gas will attempt to notify the customer before performing work outside the originally authorized scope when reasonably practical.

Additional work may result in additional charges.

2. PRICING AND PAYMENT

The customer agrees to pay the amount shown on the applicable estimate, invoice, work order, change order, or service agreement.

Unless otherwise stated in writing, payment is due upon completion of the applicable service.

Larger projects may require:

• Deposits
• Progress payments
• Material payments
• Final payment upon completion

The applicable estimate or contract will specify these requirements.

Additional labor, materials, equipment, permits, inspections, or services requested by the customer or required because of unforeseen conditions may result in additional charges.

3. SCHEDULING

Appointment times and estimated completion dates are provided in good faith but are not guaranteed unless expressly agreed to in writing.

Schedules may be affected by:

• Emergency service calls
• Weather
• Material availability
• Permit delays
• Inspection schedules
• Utility company requirements
• Employee availability
• Unexpected job-site conditions
• Circumstances outside our reasonable control

Bay to 30a Plumbing & Gas is not responsible for reasonable delays resulting from circumstances outside our control.

4. PROPERTY ACCESS

The customer is responsible for providing safe and reasonable access to the property and all areas necessary to perform the requested work.

Customers should remove or secure:

• Personal belongings
• Furniture
• Valuables
• Vehicles
• Pets
• Other items that could interfere with access to the work area

Additional charges may apply when technicians are unable to reasonably access the work area or additional labor is required to obtain access.

5. EXISTING AND CONCEALED CONDITIONS

The customer acknowledges that existing plumbing, gas, sewer, drain, fixture, appliance, or mechanical systems may contain conditions that cannot reasonably be discovered before work begins.

These conditions may include:

• Corrosion
• Deteriorated piping
• Improper previous installations
• Code violations
• Hidden leaks
• Damaged pipes
• Improper connections
• Defective equipment
• Existing water damage
• Structural problems
• Root intrusion
• Underground obstructions

Bay to 30a Plumbing & Gas is not responsible for preexisting conditions or failures unrelated to work actually performed by the Company.

6. ACCESS THROUGH FINISHED SURFACES

Plumbing and gas systems are frequently located behind or beneath finished surfaces.

Completing repairs may require opening, cutting, drilling, excavating, or removing portions of:

• Drywall
• Ceilings
• Flooring
• Cabinets
• Tile
• Concrete
• Landscaping
• Exterior surfaces

Unless restoration is specifically included in the written estimate or scope of work, Bay to 30a Plumbing & Gas is not responsible for repairing or replacing these finished surfaces after access has been created.

7. DRAIN AND SEWER SERVICES

Drain cleaning is intended to restore drainage or improve flow but does not necessarily correct the underlying condition that caused a blockage.

Recurring blockages may result from:

• Roots
• Grease
• Foreign objects
• Damaged piping
• Deteriorated piping
• Improper pipe slope
• Bellies in piping
• Structural defects
• Other conditions

Unless expressly stated in writing, drain-cleaning services do not guarantee that another blockage will not occur.

Additional diagnostic services, camera inspections, excavation, repair, or replacement may be recommended.

8. GAS SERVICES AND SAFETY

Gas piping, appliances, and related systems involve significant safety considerations.

Customers must not operate, reconnect, modify, alter, or interfere with gas piping, valves, regulators, appliances, or other components while Bay to 30a Plumbing & Gas is performing work.

If our technician identifies a condition reasonably believed to present an immediate safety concern, Bay to 30a Plumbing & Gas may stop work and may leave the affected gas system or equipment shut off.

Service may remain shut off until necessary:

• Repairs are completed
• Testing is performed
• Inspections are completed
• Permits are approved
• Utility requirements are satisfied

Bay to 30a Plumbing & Gas cannot control or guarantee when a utility company, governmental authority, or inspector will approve or restore gas service.

GAS EMERGENCY: If you smell gas or suspect a gas leak, leave the building or affected area immediately and contact your gas utility or 911 from a safe location. Do not use email, website forms, or text messages to report an emergency.

9. PERMITS AND INSPECTIONS

Certain plumbing and gas projects may require permits and inspections.

When required for the contracted work, responsibility for obtaining permits will be determined by the applicable agreement and Florida law.

Additional repairs or modifications required because an existing system does not comply with applicable requirements may result in additional charges if that work was not included in the original scope.

Bay to 30a Plumbing & Gas cannot guarantee the scheduling, approval, or actions of:

• Building departments
• Inspectors
• Utility providers
• Government agencies
• Other third parties

10. CUSTOMER-SUPPLIED MATERIALS

If Bay to 30a Plumbing & Gas agrees to install fixtures, appliances, equipment, or materials supplied by the customer, the customer is responsible for ensuring those items are:

• Correct
• Complete
• Compatible
• Undamaged
• Suitable for the intended installation

Unless expressly agreed otherwise in writing, Bay to 30a Plumbing & Gas does not provide a product warranty on customer-supplied equipment or materials.

Additional labor resulting from missing parts, defects, incorrect sizing, incompatibility, or manufacturer issues may result in additional charges.

11. WARRANTIES

Any workmanship warranty provided by Bay to 30a Plumbing & Gas will be stated on the applicable estimate, invoice, contract, or warranty documentation.

Manufacturer warranties covering fixtures, appliances, equipment, or materials are subject to the manufacturer's terms and conditions.

Unless otherwise required by law or specifically provided in writing, warranty coverage does not apply to problems resulting from:

• Abuse or misuse
• Neglect
• Improper maintenance
• Freezing
• Flooding
• Storms or hurricanes
• Lightning
• Power surges or electrical problems
• Water quality
• Alterations made by others
• Unauthorized repairs
• Customer-supplied products
• Preexisting conditions
• Conditions outside the work performed by Bay to 30a Plumbing & Gas

12. PROPERTY DAMAGE

Bay to 30a Plumbing & Gas will exercise reasonable care when performing services.

The customer understands that plumbing and gas work may require access to concealed or underground systems and that reasonable disturbance of the property may sometimes be unavoidable.

Bay to 30a Plumbing & Gas is not responsible for preexisting damage or concealed conditions that could not reasonably have been identified before work began.

Nothing in these Terms & Conditions is intended to waive or limit any right or responsibility that cannot legally be waived or limited under Florida law.

13. CHANGES AND ADDITIONAL WORK

Changes requested by the customer or additional work required because of unforeseen conditions may change:

• Project pricing
• Material requirements
• Labor requirements
• Completion dates

Significant additional work may require a written change order, revised estimate, or other customer authorization.

14. CANCELLATIONS AND RESCHEDULING

Customers should provide reasonable notice when canceling or rescheduling an appointment.

Bay to 30a Plumbing & Gas may charge disclosed service-call, diagnostic, trip, cancellation, or other applicable fees.

Special-order materials may be nonreturnable or subject to supplier or manufacturer restocking charges.

15. PHOTOS AND SERVICE DOCUMENTATION

Bay to 30a Plumbing & Gas may photograph or otherwise document job-site conditions, plumbing and gas systems, equipment, damage, repairs, model and serial numbers, and completed work.

Documentation may be retained for legitimate business purposes including:

• Service records
• Estimates
• Warranty claims
• Insurance
• Permitting
• Inspections
• Quality control
• Dispute resolution

16. CUSTOMER RESPONSIBILITIES

Customers are responsible for providing accurate information regarding the property and known problems.

Customers should inform Bay to 30a Plumbing & Gas of known hazards, including dangerous animals, electrical hazards, structural problems, hazardous materials, or other unsafe conditions that could affect our employees or work.

17. UNPAID BALANCES

Customers are responsible for paying amounts properly due under their agreement with Bay to 30a Plumbing & Gas.

Past-due balances may be subject to lawful collection efforts and other remedies available under the customer's agreement and Florida law.

Rights and responsibilities under Florida's Construction Lien Law may apply to qualifying improvements to real property.

18. EMERGENCY CONDITIONS

Bay to 30a Plumbing & Gas is a plumbing and gas service company and is not an emergency response agency.

Customers experiencing a fire, suspected gas emergency, immediate threat to life or property, or other dangerous emergency should contact 911 or the appropriate utility or emergency service.

19. GOVERNING LAW

These Terms & Conditions are governed by applicable federal law and the laws of the State of Florida.

20. SEVERABILITY

If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

21. ENTIRE AGREEMENT

The customer's approved estimate, work order, service agreement, applicable change orders, and these Terms & Conditions collectively establish the terms applicable to the particular service.

If a project-specific written contract contains terms that conflict with these general Terms & Conditions, the project-specific written contract will control to the extent of that conflict.

22. CONTACT INFORMATION

Bay to 30a Plumbing & Gas
Santa Rosa Beach, Florida

Phone:850.460.5536
Email: office@bayto30aplumbing.com
Website: www.bayto30aplumbing.com